What information we collect
We may collect your personal or contact information, or other information submitted to or collected by us during your use of the Services (together, your “Information”).
Information you provide
Personal and contact Information. When you register, subscribe, contact us, or use the Services, we may collect a variety of information about you including personal and contact information or a record of issues you have faced when using the Services.
All payment information is securely collected and stored by a third party payment processor. We do not retain or have access to your payment credentials, but are provided a summary of transactions.
As part of the Services, we collect, store, and analyze your Information—including your individual responses, the responses you provide as a couple, and your Loveology results.
Information we get from your use of our Services
Do Not Track signals
At this time the Loveology website does not respond to Do Not Track (DNT) signals.
How we use your Information
Use to improve Services
We may use your Information to improve our Services, to help solve any issues you might be facing, to offer you tailored content, or to inform you about changes or improvements to the Services.
Use for research
We may use your Information to continue our research into healthy, successful relationships.
Disclosure of your Information
Disclosure for research
We may retain and use your Information to continue our research into healthy, successful relationships and to improve the Services. We may also disclose your information to trusted third research partners. This research may be published in academic journals or other publications. Any resulting publication will not disclose your identity.
Disclosure by law
We may disclose your Information if required to do so by law, at the request of a third party, or if we believe that disclosure is reasonable to (1) comply with the law, a request or order from law enforcement, or any legal process; (2) protect or defend Loveology, or a third party’s rights or property; or (3) to protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened.
Disclosure to protect abuse victims. We reserve the right, but have no obligation to, disclose your Information if we suspect or have reason to suspect that your Information pertains to a party who may be a victim of abuse in any form. Your Information may be disclosed to authorities that we deem appropriate to handle such disclosures, such as law enforcement agencies, child protection agencies, or court officials.
Erasure of your Personal Information (aka “right to be forgotten”)
In certain circumstances and where we are required to do so by law, we must delete the Personal Information we hold about you at your request. This right is not absolute. It is likely that there will be scenarios where we are not obligated to comply with your request.
You have the right to request that we delete your Personal Information. If you make this request, we will need to balance certain legal, contractual and business interests against your right to request the deletion of the relevant Personal Information.
All Information you provide is electronically transmitted using Secure Socket Layer (SSL) encryption, according to cryptology best practices. SSL is a proven coding system that allows your browser to automatically encrypt (scramble) data before it is sent. We protect your account information by placing it on a secure portion of the Loveology website that is only accessible by Loveology website administrators. And we follow industry best practices, including user authentication mechanisms, to prevent data leakage and resist certain hacking techniques. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your Information, we cannot ensure or warrant the security of your Information.
To exercise any of your rights over your Personal Information, ask questions about our collection and use of your Personal Information or comment about this Privacy Notice and our privacy practices,